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Customer Service Account Executive

Full-time

About Couranto:

Couranto has maintained a consistent focus on capitalizing on the power of technology to help corporations manage their information most efficiently and cost-effectively. By applying a customer-centric approach to business information management, we develop products and services that solve real-world, day-to-day challenges facing organizations across the commercial spectrum. Couranto is looking for an experienced Customer Service Account Executive to join their team in a fast-paced environment. At Couranto, we are customer-obsessed and passionate about the service and support we provide.

What is in it for you?

  • Health benefits

  • Enjoy our Vacation Incentive Reward Program

  • Embrace a Flexible and Remote Work Schedule

  • Benefit from Family Subscriptions

Job Responsibilities:

  • Deliver exceptional account service and cultivate successful customer relationships.
  • Listen to customer needs and provide a consultative approach to align customer needs with Couranto solution set.
  • Effectively demonstrate and support our solutions to customers as required.
  • Assess customer engagement and identifies opportunities to grow account. This includes:
    • Following through on outstanding orders.
    • Conducting collection analysis to determine upsell opportunities
    • Establishing robust relationship across multiple touchpoints.
    • Identifying opportunities for upselling and communicate them to Account Development Manager.
    • Work with the Account Development Manager to ensure the health of assigned customer accounts.
  • Tracks key performance indicators (KPI’s) to measure efficacy of customer relationships.
  • Follow up with dedicated Customer Service Assistant to ensure that Zendesk tickets are resolved within the contractual SLAs.
  • Concurrently manages multiple accounts, deadlines, and projects.
  • Track and document all customer communications through Zendesk.
  • Perform other duties as assigned.

Education & Qualifications:

  • Minimum 2 years’ experience as SaaS Customer Service or Account Executive
  • Minimum associate degree, bachelor’s degree preferred.
  • Possesses an understanding and demonstrated success in of B2B Sales process.
  • Quick to adapt and assumes responsibility for allocated accounts.
  • Advanced Proficiency in: ZenDesk, Microsoft Office Suite, Gmail, Zoom, Slack
  • Ability to multi-task across multiple software systems and customers.



Interested in joining Couranto? Reach out to us at careers@couranto.com.